Unified Workspace Support
- Current product versions:
- Unified Workspace 6.5.7.28
- workSpace for iOS 2.1
- workSpace for Android 1.0.0.7
Support Hours
Monday-Friday, 8:00am-5:00pm EST - Excludes holidays.
Email Support
Check the Knowledge Base / FAQ page prior to submitting your support request.
Customers may initiate a support incident request by using our online Submit a Ticket or by emailing support@lenovosoftware.com.
Please be sure to include your product version with your question.
Chat Support
Chat support is available during normal business hours. For sales questions please email sales@lenovosoftware.com
Phone Support
Unified Workspace Support: 800-505-6865
Connect with us
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Professional Services
The Lenovo Software Professional Services team is available for items that are not covered by Support such as initial installs, migrations, or consulting related work.
Please contact sales@lenovosoftware.com or call 888-473-9485 to learn more about our options and rates.
Support Definitions
- An incident is a defined as a question or an issue that focuses on one area of webNetwork which has prompted the need to contact support via email, phone or other means.
- One incident may involve several interactions with Technical Support to resolve and may require multiple phone calls, emails, and offline research.
- A reasonable effort will be made to resolve the issue to the customer's satisfaction. In some cases, a patch may need to be developed and a customer will need to apply this patch to fix the problem. The time it takes for this cannot be guaranteed and a workaround may be offered until a permanent fix can be found.
- Support is included with the product maintenance renewal.
- Support does not cover items such as initial installations, migrations or consulting related work. These items require the purchase of Professional Services. Examples of items that require Professional Services.