Unified Workspace Support

Current product versions:
Unified Workspace 6.5.8.25

Support Hours

Monday-Friday, 8:00am-5:00pm EST - Excludes holidays.

Email Support

Check the Knowledge Base / FAQ page prior to submitting your support request.

Customers may initiate a support incident request by using our online Submit a Ticket or by emailing support@lenovosoftware.com.

Please be sure to include your product version with your question.

Chat Support

Chat support is available during normal business hours. For sales questions please email sales@lenovosoftware.com   

Phone Support

Unified Workspace Support: 800-505-6865

  • Support is included for customers with a valid maintenance plan.
  • During high volume periods, we may ask you for your contact information and problem description so that a Support Technician may call you back.
  • After hours or if all Support Technicians are currently busy with other customers you may be forwarded to voice mail. Leave your contact information and question and someone will get back with you. You may also elect to submit an online Support Request. Support requests are handled in the order they are received with priority to those customers with support contracts. 

Connect with us

Sign up for the newsletter to receive emails when a new version of Unified Workspace is released. 

 

Professional Services

The Lenovo Software Professional Services team is available for items that are not covered by Support such as initial installs, migrations, or consulting related work.  

Please contact sales@lenovosoftware.com or call 888-473-9485 to learn more about our options and rates.

 

Support Definitions

  • An incident is a defined as a question or an issue that focuses on one area of webNetwork which has prompted the need to contact support via email, phone or other means.
  • One incident may involve several interactions with Technical Support to resolve and may require multiple phone calls, emails, and offline research.
  • A reasonable effort will be made to resolve the issue to the customer's satisfaction. In some cases, a patch may need to be developed and a customer will need to apply this patch to fix the problem. The time it takes for this cannot be guaranteed and a workaround may be offered until a permanent fix can be found.
  • Support is included with the product maintenance renewal.
  • Support does not cover items such as initial installations, migrations or consulting related work.  These items require the purchase of Professional Services.  Examples of items that require Professional Services.